Solved: Galaxy Watch 4/5/6 series poor GPS Fix performanc... - Samsung Community

usertlOcykGzxn · ‎09-21-2022

Watch seems to be plagued with problems resolving GPS fix when not tethered to a phone. I went out for a run, without my phone and it took the watch close to 10 minutes to get a GPS Fix. This severely limits the functionality of the "Outdoor/Fitness" aspect of the watch.

Is there a planned fix?

Samsung_Moderator · ‎08-16-2023

**UPDATE** (11/16/23)

Hello everyone, just following up on this. Please make sure everyone is keeping their devices up to date. Our engineers are close to resolving this. Thank you to everyone who submitted error reports. We should have a resolution soon, thanks to all of the community collaboration.

Hello, There.

Thank you so much for posting this. Samsung is looking into this situation further and would like to gather additional details and logs from the device to determine why this could be occurring. We would ask that anyone experiencing these symptoms submit an error report. In the details include the following hashtag: #SCommunity

Also, we ask that you please make sure that when you submit the error report that the issue is presenting itself at the time of reporting.

Thank you so much for bearing with us, and make sure to keep your devices up to date with the latest software!

Steps for Submitting error Report via Wearables App:

Launch the Wearable app icon Galaxy Wearable app
Tap on 3 lines icon
Select Contact us
Tap on Error Reports
Tap on Frequency
Choose between Once, Often, or Sometimes
Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on the paperclip icon. Once you are ready to send your error report select send icon Remember to include #SCommunity

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Biker Pilot · ‎10-05-2022

I am experiencing the same. Support is of no use. I ordered another one from the Samsung store (free returns) and will try that one. My current one is going back (unfortunately restocking fee at BestBuy). The accuracy is so bad that the data is simply unusable and throws off all work out (running) measurements. I ran this route 3 times over different days and it was bad three times. Pictures show the Watch 5Pro and my older Active 2.

Screenshot_20221005-094628_Samsung Health (1).jpg Screenshot_20221005-100440_Samsung Health.jpg

Chris_00 · ‎10-06-2022

Google maps doesn't work on the LTE variant of the Watch 5 Pro without being connected to a phone! What's the point of getting LTE?!?! Half the reason I got it was for biking. Rediculous.

Mehdi Alishiri · ‎10-15-2022

Hello
Unfortunately, I have the same problem.

Bladetech539 · ‎09-30-2022

The 5 pro has the worst GPS performance I ever seen on a fitness smart device. I compared the 5 pro and the Garmin forerunner 245 GPS. Not only the GPS was all over the place the 5 pro couldn't even track 1mile correctly. I basically had to run 1.4 miles just to get 1 mile. Samsung needs to fix this asap or recall the watch and give everybody their money back.

TonyTypeS · ‎10-03-2022

Yeah I used my new Watch 5 Pro on my camping/hiking trip this past weekend and notice the GPS tracking is off. For the short hike the Watch gps shows I was walking off path and through some places that I didn't hike through. Have fun trying to share you hike and people think your walking off path at a national park 🙂 its cool to have gps but it's by far from Pro. My cheap Garmin bike computer does better with gps tracking

Biker Pilot · ‎10-05-2022

I am experiencing the same. Support is of no use. I ordered another one from the Samsung store (free returns) and will try that one. My current one is going back (unfortunately restocking fee at BestBuy). The accuracy is so bad that the data is simply unusable and throws off all work out (running) measurements. I ran this route 3 times over different days and it was bad three times.

Biker Pilot · ‎10-17-2022

I received a second 5 Pro directly from the Samsung store and the results are exactly the same. However, when I use Strava instead of S Health directly on the Watch, the results are much better and much more accurate. So it appears the software algorithms used play a role in its accuracy.

Samsung indeed has to fix this. I have returned the Watch 5Pro that I received directly from the Samsung Store, and kept the other one, but this HAS to be fixed.

That said: my watch is downloading an update as we speak, but the release notes only talk about security patches.

Nancyvde · ‎07-10-2023

Absolutely the worst! I fully agree!

parikklinger · ‎10-17-2022

Samsung, you need to fix this! I am not buying until I see people confirming that this has been fixed.

Original topic:

Galaxy Watch 4/5/6 series poor GPS Fix performance

Original topic:

Galaxy Watch 4/5/6 series poor GPS Fix performance

1 Solution