I'm hoping someone can advise me with this. I have recently bought the 46mm Galaxy Watch 4 Classic with the white silicone strap and I'm getting irritation and itchy skin from the strap, accompanied by a slight red rash and then dry flaky skin where the watch has been. Initially I thought it was just that the watch was poorly adjusted (too tight maybe) but I've tried it on both wrists (left and right) at varying tightnesses over a two week period and there is definitely some kind of reaction happening to my skin. I've always wore watches and I have never had a reaction to any strap before.
Is there something in this particular strap that could be causing it? I know I can easily change the strap out but I shouldn't have to do this on a watch that I've only had for two weeks. Does anyone know if there is a specific chemical in the strap that can cause it? At least if I know this, I can avoid getting another strap of the same chemical composition.
Thanks in advance.
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Thanks for the info Gabe. I just updated my original post to say that I've actually tried it on both wrists already with different levels of tightness. Funnily enough, I'm left handed but I've always wore my watches on my left wrist without having any difficulty. With the watch 4 being touch screen, I've had to swap it to my right wrist so I can use my left hand and its increased dexterity on the screen. Regardless, the same irritation has occurred on both wrists.
I think I'm just going to have to swap out the strap but I'm concerned about the same thing happening again.
That's what I'm thinking. It's specific to the Samsung band. What colour was your band out of interest?
I haven't tried showering with the watch on and to be honest I think I would avoid it. I know it's waterproof for swimming/water sports etc, but I can't imagine the watch would be designed to take the higher water temperatures of a shower. I'd be hesitant for fear of voiding the warranty.
Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team. The quickest way to speak with the specialized team is by calling 1-800-726-7864.
When you call them please be sure to have the following information ready:
Name, Street address, Email, Best Contact number, Full Model number and serial number/IMEI, and any photos of the irritated area you may have. Please also have any medical paperwork available if you had to seek medical attention due to the reaction.
If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto
And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo We'd be happy to help any way we can.
Wishing you a speedy recovery!
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