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‎08-08-2023 06:48 PM (Last edited ‎08-17-2023 02:17 PM by SamsungAdam ) in
Galaxy WatchJust received my Galaxy Watch 6 Classic. Backed up my old Classic 4 and restored the new 6 with that backup. Watch is not working properly at all, Watch faces aren't showing up Wear app not allowing to change tiles or Watch faces. Reset Watch and set up as new Watch, same thing. It's extremely laggy and unresponsive, I'm really disappointed. Going to continue to try and set up Watch but was just wondering if anyone else is experiencing this?
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‎08-17-2023 02:20 PM (Last edited a week ago by SamsungRei ) in
Galaxy WatchThank you for reaching out and welcome to the community. I can certainly understand your concern with the watch lagging and I would be happy to look into this further for you. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try for steps to possibly resolve the lag you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair.
You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
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‎08-09-2023 02:36 AM in
Galaxy Watch- Mark as New
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‎08-14-2023 09:44 PM in
Galaxy Watchyes, super slow and laggy. No idea why there is more than one app for messaging... spotify wont work so working out with just the watch is a no go... no sense in trying to store much music directly on the watch as the OS is taking up 10.5/16 of the gb... super dissapointed in this thing so far... was tedious to get lte set up as a standalone device also... I have directions now if anyone needs
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‎08-17-2023 02:20 PM (Last edited a week ago by SamsungRei ) in
Galaxy WatchThank you for reaching out and welcome to the community. I can certainly understand your concern with the watch lagging and I would be happy to look into this further for you. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try for steps to possibly resolve the lag you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair.
You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.