Solved: Galaxy Watch Active2 won't turn on or reset - Samsung Community

user8Vuf4h5mms · ‎01-01-2021

I bought my Galaxy watch 2 weeks ago and already having problems turning it on after charging all night. I tried what has been recommended to do but it still won't turn on. I was starting to love this watch but now I am unsure if should just return it and get a different brand. Please help.

SamsungAdam · ‎01-06-2021

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or if it doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

If you are still experiencing these symptom, I would recommend a service repair.

You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungAdam · ‎01-06-2021

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or if it doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

If you are still experiencing these symptom, I would recommend a service repair.

You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Original topic:

Galaxy Watch Active2 won't turn on or reset

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