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Samsung Active 2 - Heart rate measuring stops during exercise

(Topic created: 06-08-2021 11:47 PM)
userDoxd4J2jCk
Astronaut
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Galaxy Watch

I have the Active 2 Watch for about a year and lately I noticed that during working out the watch stops counting my heart rate, even though the watch hasn't been removed and the green lights seems to work fine, I have to stop the exercise, remove my watch put it again and wait till it starts measuring again. This may happen 3-4 times during working out and it's getting really annoying.

Does anyone have similar issues? Do you know how to resolve it?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. Here are some steps you can check that may help with the sensor. https://www.samsung.com/us/support/troubleshooting/TSG01003204/ You can also try resetting the watch. https://www.samsung.com/us/support/answer/ANS00084702 If the sensor is still not working correctly, it would be recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is. Here are some steps you can check that may help with the sensor. https://www.samsung.com/us/support/troubleshooting/TSG01003204/ You can also try resetting the watch. https://www.samsung.com/us/support/answer/ANS00084702 If the sensor is still not working correctly, it would be recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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