This worked! Completely ridiculous that after spending a few hundred dollars on a watch I need to "fool" it into working properly. Samsung, please listen to your customers and fix this issue
Found the answer to this problem ! You must have your phone on your person while going up stairs ! Also leave the app open in the back ground on your phone ! Stairs need two sensors operating one in your phone and one on your watch ! Try it out
Basically the only way I get it to count floor is to have my watch detect a workout. I only notice it is not counting when I am not actually paying attention to the floors that day. My watch also inaccurately counts floors during a 3-4 mile run with slight elevation changes. I've 24 floors on run before.
I have a SM- R800 Galaxy watch and a Samsung Galaxy S20 Ultra 5G SM-G988U and the App will not count floors. I have call samsung for help and the first help was delete everything and reset watch and phone. Did not work so they sent me to go get a New watch. Well that did not work. I cannot get any help on this issu except everytime I call we start anew. I ask for a number so when I call they know what I have done. I had one gentleman say he was going to call me back after he looked into it. Tim from Samsung Health and Fitnese was the person. I got one call from him. it went to voice mail which stated he would call me back. I'm still waiting.
So what is the fix?
Seriously how have you guys not figured this out by now?! It's been 2 years and 21 pages... Samsung sold a watch that categorically cannot read flights of stairs climbed. It's as simple as that. 😐
THERE IS NO FIX
Once everyone finally accepts that you can move on. Samsung will never EVER admit to it so what's the point anymore? Their Health app told me yesterday that a flight of stairs is considered 10' and 17 stairs climbed. My house has a 14 stair staircase. It never ever logs a flight of stairs climbed. I've given up caring at this point. You all should too at this point. It's freeing.
Turning off elliptical and rowing detection worked for me. I've owned my Active 2 for about three days. I own a Galaxy S8 phone, but I didn't carry it while going up the stairs. I have successfully gotten it to count floors twice now, after just trying it. Also, it updated my floors basically immediately, didn't have to wait several minutes as others have said.