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08-31-2018 08:09 AM (Last edited 08-04-2023 07:04 AM by SamsungAdam ) in
Galaxy WatchI've had the Galaxy watch for about a day now, and it's only registered 1 floor. I've probably done 25-30. My house floors are more than the 10 feet it says it needs to count a floor. I'm not sure if this is an issue with the hardware, or the software. Is anyone else having an issue?
Solved! Go to Solution.
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08-31-2018 11:10 AM in
Galaxy WatchHello @userIJOJeZ7Km0, do you have your watch connected to a Samsung device? If so, can you please provide me with the model numbers to both devices?
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08-31-2018 02:15 PM in
Galaxy WatchConnected to Galaxy S8 Model SM-G950U
Watch is SM-R800
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08-31-2018 02:20 PM (Last edited 11-16-2022 11:53 AM by SamsungAdam ) in
Galaxy WatchThank you for reaching out. I can certainly understand your concern with the floors on your galaxy watch not counting properly and would be happy to look into this further for you. Your watch automatically tracks the number of floors you've climbed while wearing the watch. However, there are several factors that can cause your floor count to seem inaccurate, such as your environment and the way you walk. Give this link a try for more accurate ways to track floors on your device: https://www.samsung.com/us/support/troubleshooting/TSG01111642/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend reaching out to our Samsung Health team directly using this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...
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09-04-2018 05:06 PM in
Galaxy WatchI'm having the same issue. I have the Galaxy watch and a Pixel 2 XL. I see that this has been a problem for other Samsung wearables.
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11-26-2018 09:04 AM in
Galaxy WatchThis thread is >2-months old and the problems persists. I just got the Galaxy Watch yesterday/Black Friday and immediately noticed the FLOOR count is useless. I have a 2-story house and it registered 1-FLOOR all day! I also question the step count. I purchased this to replace my Fitbit Blaze and old ASUS ZW2 which is dying and wanted 1-device to cover both of their functionality. I thought buying the GW vs Gear S3 Frontier was a smart futureproof buy but not if it isn't accurate.
I have a Note 8/SM-N950U and Galaxy Watch - SM-R800. I have done all the recommended cache clearing suggested steps.
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01-13-2019 11:29 PM in
Galaxy WatchI am having a similar issue ... except exact opposite mine is over counting even after running stairs and cooling down doing laps it will continue registering floors adding an extra 20 or 30 floors
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01-23-2019 06:07 AM in
Galaxy WatchI'm not sure who accepted this as a solution, but it most definitely is NOT. When a watch, brand new out of the box cannot properly count floors (as mine and many others did), clearing the cache and all data (thus requiring your to set it back up with your phone again) is absolutely worthless.
@knightsurgeon wrote:Thank you for the information. Can you please give these steps a shot;
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Phone (All 3)>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Samsung Health>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Gear App>Storage> Clear Cache/Data
Reset the device. Please let me know if this works for you.
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01-23-2019 09:41 AM in
Galaxy WatchSo any update on this? Because it still doesn't work properly.
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02-16-2019 03:48 PM in
Galaxy WatchAgreed ... this is a STUPID solution obviously meant to just put off people to just chase their tails. This is a psychological technique called "transference" .... transfering the OBVIOUS "samsung problem" back to the new owner.
The FACT that it counts some of the time and not others (according to reports) is a prettty good indication that it is capable of working. Mine has counted 2 out of today's "flors". I have a 2 story house, my office upstairs, and all eles down. I have beeen up the stairs over a dozen times. It counted NOTHING until i updated the altimeter .... counted 2 floors ...then nothing after. (and i have gone thru the BS listed above .... worthless) The FACT that so many people are having similar problems is a clear indication it isnt just a few isolated "hardware failures" but rather incompetent programming and/or design. (Incompetent as this is not the first watch with these complaints)
What is most sisappointing is a call to Samsung support is even more worthless that the information revealed in these forums.