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Galaxy Watch stuck in a reboot loop

(Topic created: 08-20-2020 02:46 PM)
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mooress
Astronaut
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Galaxy Watch
So today, after I tried to reboot my watch by holding the power button down for 7 seconds, it went into reboot mode and now it just continuously flashes the Samsung Galaxy Watch logo over and over.  Its been doing this for about 5 hours now.  I can still get to the boot menu but selecting recovery only puts it back into the same loop.  I have tried everything in the support forums to try and fix this, but nothing is working.  Samsung support,  please advise.  I did notice an issue after I downloaded the Samsung Pay app, which prompted the reboot.

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SamsungRei
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your watch stuck in a boot loop and I would be happy to assist you further. Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003223/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step will be to set your watch up for service. I would recommend reaching out to our customer service team directly at 1-800-726-7864 for assistance with setting up your device for repair.



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SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your watch stuck in a boot loop and I would be happy to assist you further. Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003223/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step will be to set your watch up for service. I would recommend reaching out to our customer service team directly at 1-800-726-7864 for assistance with setting up your device for repair.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

mooress
Astronaut
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Galaxy Watch

I have no idea how to send a private message on here, but here is the information you requested. MODEL: SM-R800. SERIAL NUMBER <Hidden>. Thank you.

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy Watch

You will need to sign into the community on a web browser to click the link to respond in a private message.  

 

Thank you

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mooress
Astronaut
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Galaxy Watch
The watch is completely dead now and won't turn on. It won't even charge on the cradle. The cradle just blinks a yellow light when trying to charge.