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Problems with my samsung watch active 2

(Topic created: 09-09-2020 05:46 PM)
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user9tXK13xE6t
Constellation
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Galaxy Watch

About two days ago I started having problems with my watch like, the screen turning on and off, changing its face or moving to other screens, making calls on its own and now the touchscreen is not responding  and is not turning off when I cover the screen with my palm. It felt like it had a mind of its own.  I tried rebooting the watch but nothing changed.  I DON'T KNOW WHAT ELSE TO DO. I LIKE MY WATCH A LOT.  I did not know how much I depend on it, I want to get it fixed. Help me please.   Thank you.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Have you tried resetting your watch? Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you continue to experience these symptoms, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

 

 

 

 


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1 Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Have you tried resetting your watch? Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you continue to experience these symptoms, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

 

 

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.