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Galaxy active 2 watch going haywire

(Topic created: a month ago)
userJfX3qD7eJm
Constellation
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Galaxy Watch

My watch is only a little over 1 year old and all of the sudden is going haywire on me. The touch screen no longer works and the apps are jumping all over the place. I tried rebooting, but now can't connect back to the phone app because the touch screen does not work. Help!!!!

Model: SM-R830

S/N: <hidden>

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is! If performing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/ does not correct the issue, it is recommended to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. I do apologize for any inconvenience.

 

 

For service outside of the U.S., please use the following link to contact support for your area: https://www.samsung.com/us/common/visitlocationsite.html



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2 Replies
userigNfAlpdny
Constellation
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Galaxy Watch
Same problem, but mine just continues to deteriorate Can't even turn it on anymore.
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is! If performing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/ does not correct the issue, it is recommended to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. I do apologize for any inconvenience.

 

 

For service outside of the U.S., please use the following link to contact support for your area: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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