JUMP TO SOLUTION Solved

Original topic:

Galaxy watch 4 Classic unusable because of poor battery life

(Topic created: 10-07-2021 05:25 PM)
userEYPDXX9hhY
Asteroid
Options
Galaxy Watch

I purchased a Galaxy watch 4 Classic, because I like the newest Samsung products. This is my 4th Samsung watch, and I wish I never bought it. I bought it with the understanding that It would last 2-2 1/2 days on a single charge. I can't get 12 hours on a single charge. I had to buy a second charger for work to keep it charged. I charge it to 100% every morning, and 8 hrs later it's below 20%. It will not last overnight, even after setting everything to save the battery life recommended by Samsung, but nothing works. I don't do a lot with the apps like I did on my Galaxy watch 46". I've stopped using the 4 and now went back to my Galaxy watch this was supposed to be replacing. 

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello, I understand how frustrating this can be. Here is an article to help troubleshoot battery issues on your watch. https://www.samsung.com/us/support/troubleshooting/TSG01003232 If you continue having battery issues after completing the troubleshooting, it would be recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
7 Replies
FecknKyle
Constellation
Options
Galaxy Watch
I have the watch 4 Classic 46mm, and mine lasts almost 3 days. I shut off all the background stuff. Maybe try contacting customer service for some troubleshooting or a possible replacement?
0 Likes
Reply
BigH76
Asteroid
Options
Galaxy Watch
There was a recent update. I'm having g the same issues with the regular Watch4. Before the update, I was getting 2 1/2 days.
userEYPDXX9hhY
Asteroid
Options
Galaxy Watch
Looking back, it started after an update.
clothednblack
Astronaut
Options
Galaxy Watch
Battery life has been great since the CUID update. HR 10 minute reporting broke though. Only the continuous option works.
0 Likes
Reply
rugby49
Halo
Options
Galaxy Watch

I am not a heavy user but the only thing I have turned off is AOD and I put HR on manual.  If I do not exercise the watch would be typically 50 to 40 percent end of day.  The biggest issue is exercise using GPS and music.  A 90 minute session uses 40 to 43 percent of battery life.  Always put it on the charger during shower so I can get through the day. These battery life figures manufacturers throw out there, including Garmin, is if you dumb everything down and just use it to tell time.  $15 dollar Timex would do the same thing.

0 Likes
Reply
kateyes
Galaxy
Options
Galaxy Watch
I'm always on my watch and my battery lasts me a couple days. If you're running AOD that will burn your battery.
0 Likes
Reply
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello, I understand how frustrating this can be. Here is an article to help troubleshoot battery issues on your watch. https://www.samsung.com/us/support/troubleshooting/TSG01003232 If you continue having battery issues after completing the troubleshooting, it would be recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply