Original topic:

Galaxy watch 4 causing pain on wrist

(Topic created: 10-15-2021 05:31 AM)
Bel Lee
Galaxy Watch

Hi, I've recently purchased a Galaxy Watch 4 (Model: SM-R860) and it has been causing pain on my wrist. There is this nerve aching sensation each time I put it on. I tried to loosen it but still hurt. The pain escalate to my elbow and sometimes fingers. Please advise. Thank you.

1 Reply
Community Manager
Community Manager
Galaxy Watch

Hello, I understand how concerning the pain in your wrist can be and would be happy to assist you further. Samsung is reviewing these incidents on a case-by-case basis with our specialized team. The quickest way to speak with the specialized team is by calling 1-800-726-7864.

When you call them please be sure to have the following information ready.

Name, Street address, Email, Best Contact number, Full Model and serial/IMEI of the watch. Please also have any medical paperwork available if you had to seek medical attention due to the reaction.

If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto


And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo We'd be happy to help any way we can.

Wishing you a speedy recovery!

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.