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‎04-08-2023 12:14 PM in
Galaxy WatchSolved! Go to Solution.
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‎04-10-2023 09:20 AM (Last edited ‎01-08-2024 12:04 PM by SamsungRei ) in
Galaxy WatchThank you for reaching out. I can certainly understand your concern with your Galaxy watch 5 pro appearing sluggish and I would be happy to look into this further for you. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try for troubleshooting steps to possibly resolve the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link below to request service in the U.S. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html