JUMP TO SOLUTION Solved

Original topic:

Galaxy watch 6 cellular service through Xfinity

(Topic created: 08-08-2023 05:11 PM)
7919 Views
chitty
Cosmic Ray
Options
Galaxy Watch

Wondering if anyone has had success adding this to their cellular service plan? I was told by Xfinity (Verizon towers) that the watch isn't compatible. 

 
When I read the guidelines and look at Samsung website, everything aligns and should be compatible. 
 
I'm thinking something is wrong on their end, maybe because of how soon I have the watch and they are still doing pre orders for watches sold through Xfinity. 
 
Update: myself and others are in contact with Xfinity mobile specialist awaiting a response to this problem.
JUMP TO SOLUTION
useryUd6crvTW7
Asteroid
Options
Galaxy Watch
I, and a friend, both have the same issue. It's Friday, still not working. Did it work for you?
0 Likes
Reply
chitty
Cosmic Ray
Options
Galaxy Watch
See comment below
0 Likes
Reply
Mosoman
Cosmic Ray
Options
Galaxy Watch
I have been trying all week to get my watch 6 classic activated with xfinity. The end result is them trying to sell me the watch I already have or telling me to go to the store. I haven't made the trip to the store yet.
0 Likes
Reply
chitty
Cosmic Ray
Options
Galaxy Watch
According to Samsung , in time they will support Xfinity but not right now without an update needed.
chitty
Cosmic Ray
Options
Galaxy Watch
Update pertaining to my issue.

Xfinity keeps saying it's not compatible

Samsung told me Xfinity will not support the watch purchased from Samsung right away, but with an update they WILL be compatible.
chitty
Cosmic Ray
Options
Galaxy Watch
Samsung recommended to either go to Verizon or ATT or wait for the update.
Mosoman
Cosmic Ray
Options
Galaxy Watch

FYI I just tried Verizon, same issue signing up for a pre-paid plan.

0 Likes
Reply
Mosoman
Cosmic Ray
Options
Galaxy Watch
Wow that sucks. How is xfinity even selling the watch then?
0 Likes
Reply
chitty
Cosmic Ray
Options
Galaxy Watch
I'm assuming it's coming with a different set of software. Not sure
0 Likes
Reply
Mosoman
Cosmic Ray
Options
Galaxy Watch
I didn't get anywhere when talking with Samsung last night. Glad you at least got a semi logical albeit annoying answer. I assume they didn't have any ETA for the update?
0 Likes
Reply