Wondering if anyone has had success adding this to their cellular service plan? I was told by Xfinity (Verizon towers) that the watch isn't compatible.
When I read the guidelines and look at Samsung website, everything aligns and should be compatible.
I'm thinking something is wrong on their end, maybe because of how soon I have the watch and they are still doing pre orders for watches sold through Xfinity.
Update: myself and others are in contact with Xfinity mobile specialist awaiting a response to this problem.
Verizon is not working as well (I use a Pixel 7P). I've done a combination of resetting the watch and uninstalling/reinstalling the galaxy wearable app (including the associated watch 6 plugin). Verizon says the watch is registered properly. I've done 3 different tier-2 techs over the phone and one visit to a verizon store. Everyone is dumbfounded. All this was yesterday and today (Friday, pacific time). Maybe the watch does require an update? Looks like no watch updates at this time... Will probably just wait until Monday for Verizon to have their systems updated and then do this all over again.
Update: just received a call from corporate. This watch is currently not supported on their network when purchased directly from Samsung. Only way right now is to directly purchase a watch from Xfinity. There is no time line as to when the device purchased from Samsung will be integrated with the Xfinity system. I was told there are only 3 watch devices they allow on their network for "bring your own devices". I told him it should clearly state which watches are not compatible as BYOD. He said "the website does say not all devices are compatible" to which I responded "that's such a blanket statement, on the page specially for devices, it could easily state what devices you can and can't bring specifically for galaxy ".
Only options are 1. Return to Samsung and purchase from Xfinity (last I check it was sold out anyway) 2. Wait for the intergration 3. Switch carriers 4. Give up on celluar network .
Not the news I was looking for but I guess I'm not surprised by it. Look how long it took them to even have Galaxy watches on their network!
