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Original topic:

Galaxy watch active 2 turns off repeated due to cool down error

(Topic created: 05-24-2021 02:56 AM)
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useruHo5RloHTM
Astronaut
Options
Galaxy Watch

Hello,

My watch repeatedly displays a message that it needs to cool down then switches off. Has anyone else experienced this ? What's the solution ?

1 Solution


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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello!

 

Thank you for reaching out, I can understand doing so experiencing this symptom. Is your device able to power on to be able to reset the device? You can see how to reset your device by using this link, I would recommend doing this if you have not performed this already. 

https://www.samsung.com/us/support/answer/ANS00084702/

 

Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

 

If the symptoms persist, after this troubleshooting has been done, the unit may require service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

 

If you're outside the US or have a non US model device please visit this link for the contact information for the support team in your region/the devices region for further support and any other available options. http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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3 Replies
TSully
Constellation
Options
Galaxy Watch

Mine does the same and it came abruptly. I have seen a lot of posts like that since yesterday, but Samsung said I'm out of luck. 

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Reply
user2op8n15OU3
Constellation
Options
Galaxy Watch

Mine does the same thing, happens about 4-5 time per hour, doesn't matter what settings i have on or off. Factory resetting doesn't do anything, but the watch never gets above body temperature. Only thing i find that works, is it doesn't do it if i use it on top of a block of ice. Fat lot of good that does though, as body temperature is enough to overheat it.

0 Likes
Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello!

 

Thank you for reaching out, I can understand doing so experiencing this symptom. Is your device able to power on to be able to reset the device? You can see how to reset your device by using this link, I would recommend doing this if you have not performed this already. 

https://www.samsung.com/us/support/answer/ANS00084702/

 

Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

 

If the symptoms persist, after this troubleshooting has been done, the unit may require service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

 

If you're outside the US or have a non US model device please visit this link for the contact information for the support team in your region/the devices region for further support and any other available options. http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.