Galaxy watch series- touchscreen unresponsive

[user7mxpPwzAza]

The touchscreen stopped working. I got this watch in April, and it was working fine until now.  It seems that it is just the bottom side that it's not responsive. I restart it and updated it, but it is still an issue. What should I do?

[Anonymous]

Great minds and all of that @james4321 The options become limited when only one of the peripherals are working and you've already tried the others.

[userP90ZJ92aJ2]

The touch screen on my watch stopped working I've done everything I could think of to fix it but its not working 

[JLA781]

Hi,

I know this sounds dumb, but did you reboot the watch and make sure the screen is clean?  Did you factory reset it after that?  Also, is the bezel working?

Thanks!

[userP90ZJ92aJ2]

Yes I have tried that also

[StitchDad]

My wife's 40mm active 2 started doing this today.

[userP90ZJ92aJ2]

I was told that my watch has to be replaced 

[SamsungRyder]

Hello!

Have you been able to perform a reset of the device? you can do so by following the steps in this link. 

https://www.samsung.com/us/support/answer/ANS00084702/

If your symptom still persist or unable to perform the steps due to your symptom, I would recommend getting your device evaluated by a technician. I would be happy to look into service options for you. Could you please provide me with the model and serial/IMEI numbers for your device in a private message?https://bit.ly/2SUXRar  

Thank you