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Original topic:

Galaxy watch won't automatically switch to WiFi all the time

(Topic created: 12-17-2018 12:58 AM)
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Cormaster
Asteroid
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Galaxy Watch

I don't get why exactly but when i go from bluetooth to WiFi like when my phone is charging and I'm still wearing my watch, it usually will just notify me I'm in standalone mode and won't switch until i go into settings and tell it to connect to my wifi network.  My former Android Wear watch did this seemlessly without me noticing but this watch i often lose my notifications when I'm trying to top my phone off and I'm still wearing the watch around the house . Going in and out of bluetooth range basically makes the feature worthless. When it does automaticly switch it's usually after 10 minutes of being on standalone mode. So what gives?

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user51lRpe55AJ
Constellation
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Galaxy Watch

Same here. Just bought the watch and set it on Always on wifi but noticed that it disconnects after some time and then refuses to connect to the same SSID. It either says, authentication error, cannot connect to ...., or doesn't say anything.

 

Restarting the watch fixes it temporarily.

 

Keeping it on Auto, does not change from bluetooth to wifi when out of range.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Can I get your full model number, Bluetooth or LTE, baseband version, and carrier?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user51lRpe55AJ
Constellation
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Galaxy Watch

SM-R800ZSAROM, Bluetooth

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Anonymous
Not applicable
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Galaxy Watch

@user51lRpe55AJ Can you re-confirm your model number? What is the error you are receiving when using Bluetooth feature?

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dangogo
Constellation
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Galaxy Watch

The model number is SM-R800 - Bluetooth

 

The issue is simple. When setting the watch Wi-Fi to "Auto", The watch does not change from Bluetooth to Wi-Fi, when the connected phone is out of its Bluetooth range.
The previous S3 model didn't have that issue so it simply looks like a software "bug" that needs to be fixed on the next Galaxy Watch firmware update release...

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user51lRpe55AJ
Constellation
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Galaxy Watch
@samsunghealth

Ah, we're talking about wifi issues in this topic. As previous users have mentioned, we are having problems with wifi stability and auto changing from bluetooth to wifi (takes a long time which makes this feature pretty unusable).
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userLbR2EP3LuN
Constellation
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Galaxy Watch

Typical response from manufacturers that have no clue, "please provide model and software" .

Just be honest and say you haven't got a clue.

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MrZell
Black Hole
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Galaxy Watch

@userLbR2EP3LuN, Thank you for reaching out to us regarding your concerns! The reason we collect information is for our specialist teams who use the different scenarios and experiences to provide support to others. Our community is here to encourage others to share troubleshooting steps that work for them and as well provide others who might be on the search for answers a safe place to promptly express their concerns.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userLbR2EP3LuN
Constellation
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Galaxy Watch

How come you don't know that the only carrier for the LTE model is Verizon? 

You proved my point, you don't have a clue.

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user3NMwjmsdp3
Astronaut
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Galaxy Watch

Same issue here with the watch. Wifi just wont autoconnect.

Also kinda embarrassing to watch how Samsung handles this problem. 

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