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12-13-2022 06:50 PM (Last edited 12-14-2022 03:45 PM by SamsungAdam ) in
Galaxy WatchWatches (both 4 Classic and 5 Pro) will not finish setup with Wearable app. Setup starts with the watch and phone finding each other and matching numbers, gets through permissions, gets to "Getting your watch ready. This may take a few minutes..." with percentage progress wheel, then freezes somewhere between 80-90%. After staying frozen for 5-10minutes, pop-up message appears that the connection could not be completed, and to try again. Watch displays message to reset it and try again, showing a "reset" button as the only option.
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12-14-2022 03:49 PM (Last edited 02-01-2024 09:39 AM by SamsungRei ) in
Galaxy WatchThank you for reaching out. I can certainly understand your frustration with your watches not connecting your phone and would be happy to look into this further for you. If your watch does not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up-to-date, but it may be necessary to reset the app and unpair your watch. Give this link a try for possible troubleshooting steps to resolve the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003238/
The next step I would recommend is resetting your network settings. Please know this will remove any paired Bluetooth devices and saved Wi-Fi networks. Give these steps a try: Go to settings > general management > Reset > reset network settings
If you have tried these troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For international watches, please reach out to a support team member in your country for further assistance using the following link: https://www.samsung.com/us/common/visitlocationsite.html
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12-13-2022 07:11 PM in
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12-13-2022 08:12 PM in
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12-13-2022 07:23 PM in
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12-13-2022 08:13 PM in
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12-14-2022 12:41 PM (Last edited 12-14-2022 12:45 PM ) in
Galaxy WatchI have Galaxy S22 so you would think there wouldn't be an issue. Also I've done every update I can find. The Wearable app also causes other apps on my phone to crash.
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12-14-2022 12:56 PM in
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12-14-2022 01:03 PM in
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12-14-2022 03:38 PM in
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12-14-2022 03:49 PM (Last edited 02-01-2024 09:39 AM by SamsungRei ) in
Galaxy WatchThank you for reaching out. I can certainly understand your frustration with your watches not connecting your phone and would be happy to look into this further for you. If your watch does not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up-to-date, but it may be necessary to reset the app and unpair your watch. Give this link a try for possible troubleshooting steps to resolve the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003238/
The next step I would recommend is resetting your network settings. Please know this will remove any paired Bluetooth devices and saved Wi-Fi networks. Give these steps a try: Go to settings > general management > Reset > reset network settings
If you have tried these troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For international watches, please reach out to a support team member in your country for further assistance using the following link: https://www.samsung.com/us/common/visitlocationsite.html