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Glucose meter Contour One Next connection to Samsung Health

(Topic created: 02-20-2023 03:57 PM)
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jml9905
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Galaxy Watch

I'm looking at Samsung Health as I intend to get a Galaxy Watch 5. But I'm having trouble adding my Contour One Next glucose meter to the list of accessories.

I go into Samsung Health Settings then click on Accessories. I am then presented with a list of Accessories, all of them Samsung (all the fitness trackers and smartwatches), nothing else. If I then turn my Contour meter and click on Scan for Accessories  if finds the meter, if I click on the meter's name I get a spinning wheel, that spins forever. The only option I have is hitting Cancel or Refresh.

Any help would be greatly appreciated. Please note that I'm from Canada. Hoping that, that is not the cause of the problem.

 

 

 

 
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Samsung_Moderator
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Galaxy Watch

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

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