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Original topic:

Hand and Wrist pain

(Topic created: 08-04-2021 07:44 AM)
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user85U6pdvfcG
Constellation
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Galaxy Watch

I wear my galaxy 3 watch on my left wrist and I noticed a shooting pain in my arm and finger tips. I have adjusted the band on my watch and I still get the same sensation.  I changed arms since my left arm constantly hurts. Now I noticed my right arm is starting to have the same feeling. Is anyone else having this problem?

1 Reply
Solution
SamsungRei
Community Manager
Community Manager
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Galaxy Watch

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved. 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc. 

The quickest way to reach this specialized team is by calling 1-800-726-7864. 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back. 

If you don’t wish to call, I would recommend speaking with our Live Chat team.



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