Original topic:

Help with Gestures and Bixby on the Galaxy watch 5

(Topic created: 03-11-2023 07:25 AM)
Galaxy Watch

I have had an issue since before December and no one is helping me I have the insurance and it doesn't seem to matter because still no one is helping me I am not a computer person so when they send me a note try to do this I can't do it and I've told them this but they don't seem to care I said please tell me where I can bring the watch in to be fixed they've done nothing so if anyone out there know some place for me to call for help for my watch five that would be amazing to the people who work in this area you all suck and I hope something very sad and horrible happens to you that have tried helping me because you know you have no Ambitions to help or care to help a woman who is unable to help herself and this only happened to me since my son has passed but no one cares the fact that I have a Samsung flip phone Samsung phone and a Samsung watch means I've spent thousands of dollars on equipment that people won't help me fix



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Community Manager
Community Manager
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your watch not setting alarms using Bixby and your watch not waking with Gestures. I would be happy to look into this further for you. Your watch is smart enough to know when to turn itself on and off. You can also manually change these wake-up settings to fit your preferences. However, if certain silent modes are turned on, such as Good night mode, the watch screen may not wake up when the wrist you're wearing the watch on is raised. Please follow the guidelines below to learn how to use wake-up gestures and adjust the feature's settings: https://www.samsung.com/us/support/troubleshooting/TSG01003202/


The wait is over. Google Assistant is now available on the Galaxy Watch4 and Watch5! Now you’ll have another handy assistant who can help you with your daily tasks, such as setting alarms or timers, making reminders, and even controlling music! Just give it your command, and Google Assistant will be happy to oblige.  Give this link a try for steps to set the Google Assistant on your watch: https://www.samsung.com/us/support/answer/ANS00090782/


If you have tried troubleshooting provided and are still experiencing these symptoms, as the previous members stated, I would recommend taking your device to an authorized service center. Give this link a try to locate an authorized service center: https://www.samsung.com/us/support/service/locations/


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