I have a Watch4. I only use my watch for running and I don't run every day so I usually charge my watch to around 80% and then turn it off until I run again, which is like 3 or 4 times a week.
Usually the battery would lose a few percent between uses, but now it's just lost 63 percent overnight while off.
Is this a software issue or is the battery cooked?
I have an old G3 Frontier and I've actually gone from 100% charge to dead while my watch was off if you can believe it. Since the last update my phone's battery life is garbage as well as my watches battery too.
Thank you for reaching out. I can certainly understand your concern with the battery draining on your Galaxy watch 4 while powered off. I would recommend factory resetting your device as this will take your watch back to factory default settings. Furthermore, I would recommend testing your device prior to installing your back-up to see if there was an app or software causing these symptoms. Please make sure to back up your device prior to factory resetting. Give this link a try for the proper steps to factory reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/
If you have tried resetting your device and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
5. Contact customer service directly at 1-800-726-7864
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
