There is a huge software problem and Samsung is aware of it, but they haven't fixed it yet.
You will realise most of your sensors do not work, including step counter and heart rate monitor. Samsung told me to go in to the nearest service centre, but don't bother because I went yesterday and the technician said he can't fix it. It has to come from Samsung HQ. It seems like this issue started as early as April this year and still no fix from Samsung and they have the nerve to keep selling watches knowing they won't work.
I am going to round up everyone with this issue and then we can make this issue go viral on all social media platforms. Potential customers/victims should be warned in advance.
I'm having the same issue. I've read every page of this thread, and tried every fix listed. I've tried a hard reset too. Mine is paired with a Galaxy S9. It waked up about 25%. Very frustrating, as this is my first experience with a smart watch.
Had mine for 3 hours and it started to do this after an update. I worked out that the "Goodnight mode" is automatically turned on by the update, which seems odd. I did a hard reset (default paranoia position with tech), rebooted and then turned Goodnight mode off. So far so good. If there are any more updates, my suggestion would be to check if this setting has been altered afterwards.
Ok people.. to whoever still has a problem with the watch not turning on when raising your wrist.. a few things I checked on and one of them worked not sure which tho but I have my suspicions.
- the watched did this when I had about 33% charge, fixed after charging.
- make sure the gesture is turned on (obviously)
- lastly which I think is the main one is make sure the night time mode is turned off.. that usually stops notifications and noted that also stops the watch lighting up when raised..
Hope that helps..