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New Galaxy Watch 46mm wake-up gesture not working

(Topic created: 08-27-2018 12:18 PM)
userkBFDq3UShG
Asteroid
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Galaxy Watch

I purchased a new Galaxy Watch 46mm and everything is working good except for the wake-up gesture. It probably seems like 1/30 times I can get it to wake up, otherwise not. I looked in the settings and the wake-up gesture is enabled and I tested turning the option off then back on, but no luck.

 

How can I fix this??

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AllanPen
Asteroid
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Galaxy Watch

@AllanPen wrote:

My watch has ears. Shortly after my last post wakeup gesture stopped working. Also touch screen doesn't work and is turned on.


JUst did a pain in the butt reset and it's working again; come on Samsung; you can do better than this. How long will it work this time? "The Shadow know's"

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AllanPen
Asteroid
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Galaxy Watch

Wake up still working, but touch screen doesn't and never has and it is turned on. It doesn't bother me as I don't really need it with wakeup gesture working.

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userGJCKMELSrL
Astronaut
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Galaxy Watch

Mine was Theatre Mode. Now w


@userkBFDq3UShG wrote:

I purchased a new Galaxy Watch 46mm and everything is working good except for the wake-up gesture. It probably seems like 1/30 times I can get it to wake up, otherwise not. I looked in the settings and the wake-up gesture is enabled and I tested turning the option off then back on, but no luck.

 

How can I fix this??



orks a treat

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userGJCKMELSrL
Astronaut
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Galaxy Watch

Mine was Theatre Mode. Now works a treat.

 

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userMJ4ZusRvRX
Astronaut
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Galaxy Watch

I had the same problem, turn off cinema mode from and it'll work

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userQ1lWW1mI0d
Constellation
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Galaxy Watch

Be sure that both "Night mode" and "theatre mode" are NOT enabled.

Swipe down on the home screen for quick access.

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AllanPen
Asteroid
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Galaxy Watch

My "Goodnight mode" keeps turning itself on; I don't do it. It may go a week or more but when wakeup gesture stops working; I know it has turned it on, I really am quite disatisfied with this watch; totally unreliablle numbers in heart rate, altitude. Then one time hiking it had me doing a kilometer every few hudred meters. Also the app updates do not work ever. I've done a turn off and on, but still the same. Knowing what I know now I never ould have bought it and certainly do not recommend the watch to a potential purchaser.

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Galaxy Watch

Turn off no disturbing on setting 

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userZJM0UqB8Sn
Astronaut
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Galaxy Watch

I am going mad! I have tried everything. Wake up gesture just doesn't work. At the same time, my heart rate monitor stopped working and my step counter doesn't work either. I tried switching to another watch face too. Theater mode is off. Do not Disturb is OFF. Factory reset with and without restore. Backup and restore only. NOTHING works!!!! Overnight all stopped working. How is that possible! Samsung is really loosing customers!

SamsungJace
Samsung Moderator
Samsung Moderator
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Galaxy Watch

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