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06-06-2021 07:07 PM in
Galaxy WatchI purchased an Active2 watch a little over a month ago for my mother. The battery has never really held a satisfactory charge. After a recent update it now won't charge at all, draining to zero percent battery. I have tried several Samsung chargers that I know work to confirm its not the charger. I factory reset the watch which did not resolve the issue. The watch itself will display an overheat warning and get quite warm.
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06-07-2021 07:35 AM in
Galaxy WatchI understand how frustrating this is. As the troubleshooting has not helped, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private message: http://bit.ly/2XERsky
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06-07-2021 07:35 AM in
Galaxy WatchI understand how frustrating this is. As the troubleshooting has not helped, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private message: http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
