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Original topic:

New galaxy watch 7 band giving me rash

(Topic created: 08-05-2024 11:19 AM)
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poncho17u
Asteroid
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Galaxy Watch
Has anyone else gotten a rash from wearing the silicone band that comes with the watch 7? I was so intrigued, first time owning a smartwatch and starting wearing all the time cause I wanted to track my sleep but now after o couple days wearing it 

image

I have this marks on my skin, is this normal? Should I be worried? 
20 Replies
Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team.  The quickest way to speak with the specialized team is by calling 1-800-726-7864.

 

When you call them please be sure to have the following information ready:

 

Name, Street address, Email, Best Contact number, Full Model number and serial number/IMEI, and any photos of the irritated area you may have. Please also have any medical paperwork available if you had to seek medical attention due to the reaction. 

If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto

 

And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo  We'd be happy to help any way we can.