Solved: Samsung Galaxy Active Watch - Samsung Community

Explorer2020 · ‎05-12-2020

I got the watch and opened up the box today. I put it on the charger for about 2 hours. I powered it up, the screen says "rebooting" in bluse, then the Samsung logo comes up, at this moment I'm in Wearables app trying to pair the watch, phone finds it, then each suddenly powers off Everytime, even when I don't try to pair it. Is this a battery defect? Should I send it to Samsung to get repairs?

SamsungRei · ‎05-12-2020

You can try the steps here: https://www.samsung.com/us/support/troubleshooting/TSG01003100/ If the issue persists the watch will need to be evaluated by a certified technician.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Explorer2020 · ‎05-12-2020

I'm saying the watch powers off every time, not the phone.

SamsungRei · ‎05-12-2020

You can try the steps here: https://www.samsung.com/us/support/troubleshooting/TSG01003100/ If the issue persists the watch will need to be evaluated by a certified technician.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

useromE3q3CLqD · ‎05-13-2020

Sorry, exchange it for another, my watch is AWESOME

Original topic:

Samsung Galaxy Active Watch

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