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Original topic:

Samsung Health Monitoring app not showing ECG results

(Topic created: 04-26-2023 04:12 AM)
userr7XysxiITg
Asteroid
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Galaxy Watch

Samsung Health app not showing ECG results on phone since 4/22/2023

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy Watch

@userr7XysxiITg The ECG results are displayed in the Samsung Health Monitor app. 

userr7XysxiITg
Asteroid
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Galaxy Watch
Yes, thank you. But in my app only steps, sleep, heart beats, body composition, food, water, and stress show. My ECG used to show up here but hasn't since 4/25. Any suggestions to correct this?
LongHiker
Legendary Samsung Care Ambassador
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Galaxy Watch

@userr7XysxiITg Sorry, but I don't ever recall the ECG results showing in the Samsung Health app. 

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userr7XysxiITg
Asteroid
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Galaxy Watch
Ok, thanks for your help.
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userdLne2L9QbD
Constellation
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Galaxy Watch
My ecg results also don't show in samsung health app since the last update! Someone please help!!
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LongHiker
Legendary Samsung Care Ambassador
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Galaxy Watch

@userdLne2L9QbD "My ecg results also don't show in samsung health app since the last update! Someone please help!!"

I've never seen them show up in the Samsung Health app. They are available in the Samsung Health Monitor. 

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userdLne2L9QbD
Constellation
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Galaxy Watch
I am referring to the Samsung health monitor app. Doesn't show ecg results.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your ECG results not showing and would be happy to look into this further for you. If you can’t record your ECG when using the Samsung Health Monitor app, can’t see your ECG results, or are receiving poor or inconclusive results, there are a few things you can check. These include checking the Bluetooth connection between your Galaxy watch and phone, making sure you’re wearing your watch correctly, and cleaning your hands and arms before recording. Give this link a try for some troubleshooting steps for the symptom you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01208783/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend reaching out to our ECG team directly at 1-855-795-0509 (option #6), Monday through Friday 9am-6pm EST, or email support@samsungecg.zendesk.com.

 

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