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Original topic:

Speakers no longer working on my Galaxy Watch 4 Classic

(Topic created: 02-13-2023 08:27 AM)
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Galaxy Watch
Since a recent update the speakers on my Watch 4 Classic quit working. I can no longer hear ringtones,hourly chimes,notifications,music etc. I rely on vibration to know when I get a call on my watch.

I've tried

Doing a reset

Setting all the sounds to max on my wearable app on the S22 Ultra

Speakers are on max mode when getting a call but no sound.

No dirt or water in the speaker 

Turning off vibration doesn't fix this issue

I've upgraded to the Watch 5 but I'm worried for who gets this watch as I did a trade in.








































2 Replies
steveo57
Halo
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Galaxy Watch

I  have the same problem and it started after an update on my GX4 over a year ago.  My sound is barely audible  have adjusted but the main problem that I cannot do is after answering the phone calls on the watch i cannot hear the caller but just barely if i put my ear to the watch but not loud enough to understand in a normal environment.  I am not sure whether it is is software or hardware but the sound works through bluetooth headphones but doing music and other things with bluetooth on takes too much battery and is easier to do on the phone anyway.  I am somewhat afraid that if I get a GX5 it would do the same thing.  It is also not a big enough upgrade to justify the hassle and expense.  Let us know if GX5 fixes this and if the upgrade was worth it.

 

 
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your speakers not working on your Galaxy watch 4 classic and I would be happy to look into this further for you. If your Samsung smartwatch is not playing any sounds at all or is not emitting any noise from its speaker, even with the volume turned up, it is possible that the device has been muted. Or, a silent mode such as Do not disturb may have been turned on. You can check these settings and turn them off if needed. Give this link a try for possible troubleshooting steps to resolve the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01204751/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For an in-warranty repair: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

For the best resolution for an out of warranty device, please contact our customer service team directly at 1-800-726-7864.

 

For international devices please reach out to a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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