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Original topic:

Steps not counting in Samsung Health

(Topic created: 04-09-2022 07:42 AM)
userZar0YqlGcX
Constellation
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Galaxy Watch

Hello,

 

I have 13k steps, according to the watch 4, but in S. Health the showing steps are 0. Do you know what can be the reason and how to resolve it?

 

 

Screenshot_20220409-173512_Samsung Health.jpg

20220409_174115.jpg

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello, I know how frustrating this can be. If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. I am including a link to a guide to assist you with your concerns https://www.samsung.com/us/es/support/troubleshooting/TSG01003270/#:~:text=If%20your%20Samsung%20Hea....

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2 Replies
Ariscott56
Supernova
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Galaxy Watch
I had syncing issues like this before. Have you tried force closing S-Health from your watch and phone and then launching it again from your watch?
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello, I know how frustrating this can be. If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. I am including a link to a guide to assist you with your concerns https://www.samsung.com/us/es/support/troubleshooting/TSG01003270/#:~:text=If%20your%20Samsung%20Hea....

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