- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-09-2022
07:42 AM
(Last edited
12-17-2023
07:43 PM
by
SamsungChelsea
) in
Hello,
I have 13k steps, according to the watch 4, but in S. Health the showing steps are 0. Do you know what can be the reason and how to resolve it?
Solved! Go to Solution.
1 Solution
Accepted Solutions
![Community Manager Community Manager](/i/rank_icons/admin.gif)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
04-11-2022
04:33 PM
(Last edited
02-02-2023
02:33 PM
by
SamsungAdam
) in
Hello, I know how frustrating this can be. If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. I am including a link to a guide to assist you with your concerns https://www.samsung.com/us/es/support/troubleshooting/TSG01003270/
If the Samsung Health app is still not syncing correctly with the watch, you will need to reach out to the Samsung Health team for additional assistance using this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-09-2022 02:59 PM in
Galaxy Watch![Community Manager Community Manager](/i/rank_icons/admin.gif)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
04-11-2022
04:33 PM
(Last edited
02-02-2023
02:33 PM
by
SamsungAdam
) in
Hello, I know how frustrating this can be. If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. I am including a link to a guide to assist you with your concerns https://www.samsung.com/us/es/support/troubleshooting/TSG01003270/
If the Samsung Health app is still not syncing correctly with the watch, you will need to reach out to the Samsung Health team for additional assistance using this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...
![](/skins/images/999EAD07434AFE1BF91E6F8B8F199A3C/responsive_peak/images/icon_anonymous_message.png)