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‎06-23-2020 09:01 AM (Last edited ‎03-14-2024 08:37 AM by SamsungAdam ) in
Galaxy WatchSo in the last week my galaxy active 2 watch will no longer show the contact name when receiving texts. These contacts are in my phone but when receiving the text on my watch while connected to my phone, the watch only shows the phone number. Anyone know what's up or how to fix?
Solved! Go to Solution.
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‎06-23-2020 12:47 PM in
Galaxy WatchIs the software up to date on your Galaxy Active 2 watch?
When you go to the contacts app on your watch are your contacts listed?
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‎06-23-2020 01:27 PM in
Galaxy WatchYes, I have the latest update for the watch.
No, there are no contacts listed on the watch.
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‎06-23-2020 01:35 PM in
Galaxy WatchWhen you swipe down from the top of your watch, do you see connected via Bluetooth?
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‎06-23-2020 01:39 PM in
Galaxy WatchYes the watch shows connected via Bluetooth
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‎06-23-2020 01:54 PM (Last edited ‎06-23-2020 01:58 PM ) in
Galaxy WatchGive this a try on your phone: go to settings > apps > tap on Galaxy wearable > and check permissions, is contacts listed?
If contacts is listed, I would recommend trying to reset your watch. Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/
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‎06-23-2020 02:04 PM in
Galaxy Watchyes the permissions for the contacts are listed as "Allow".
Before resetting the watch, do you know of a way to backup my information so I can reload it later?
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‎06-23-2020 02:14 PM in
Galaxy WatchGive this a try: go to the galaxy wearables app > tap on accounts and back up > tap on back up and restore > tap on back up data > and then select what you wish to back up
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‎06-24-2020 09:55 AM in
Galaxy WatchThat fixed it. Thanks!