There is a problem with the sensors - body composition

[Ferret_monkey]

 

Hi there, I recently purchased the Galaxy Watch6 Classic and despite the fact that the silver looks cheap and ugly, I'm mostly happy with the watch, although a few days ago it started producing an error when I try to measure my body composition.

The second I put my two nominated fingers on the buttons/sensors it immediately says 'there is a problem with the sensors. Contact customer support.

The watch has no problem measuring anything else, it's just the body composition feature which worked just fine until a few days ago.

To be clear, the rear of the watch is clean and unobstructed. The contact with my wrist is perfect and my fingers have no oil or other substances that should negatively impact on their contact with the button/sensors.  I do not have a fake tan or anything else to consider. I have the latest software update... Which might be related to this issue as it updated around the same time that the error first appeared.

Assistant would be greatly appreciated.

Thanks

[LongHiker]

I would contact Samsung Customer Support as the message suggests. Since it worked until recently the sensors hardware may have failed.

[king3616]

I hope I get it fixed

[Scottla94]

Also recently got this same message also all other sensors work including ecg

[lostnsoundwaves]

This is exactly the issue I came here to look into. I, too, received this message two days ago after having no problem using the BIA function every day for the last 6 months at least. I received the One UI 6 update around a month ago or so, and was able to continue using BIA without trouble. Just a couple days ago, however, I received another watch update, after which my watch had a notification saying it had been updated to One UI 6... again? After receiving what I can only figure was a patch, my sensors no longer function for BIA and I get the message mentioned above. All other functions work perfectly fine.