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Tingling / Numbness in hand when wearing watch

(Topic created: 09-24-2021 10:49 AM)
G68
Constellation
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Galaxy Watch

I have a galaxy watch SM-R805F . I recently set it to constantly monitor heart rate and stress and since the change have noticed tingling/pain and numbness in my fingers of the hand my watch it on. I have now changed the heart rate monitoring off and i no longer have the feeling. I have found a 19 page thread on here but there was no solution just a request for model number and i **bleep** unable to respond on there

 

Thanks

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello, I understand how concerning tingling/numbness in your hand can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team. The quickest way to speak with the specialized team is by calling 1-800-726-7864.

When you call them please be sure to have the following information ready.

Name, Street address, Email, Best Contact number, Full Model and serial number/IMEI for your watch, and any photos your may have. Please also have any medical paperwork available if you had to seek medical attention.

If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto

 

And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo We'd be happy to help any way we can.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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