Samsung trade in program is a joke. I sent in a perfectly working watch 4 classic for the new Ultra. The watch was crack free and had gone through a factory reset. It rebooted fine and I thought I had powered it off. They are now saying the screen does not work. Did they try putting it on a charger??? Maybe the battery is dead and needs to be recharged.
Like I said it was working fine when I mailed it back. If they return it and it is in good order i will speak to a lawyer to report them for running a scam on their customers.
Hello, maf113. Welcome to the Community. We understand the frustration of having a device sent for trade-in rejected.
The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.
For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by calling 1-855-726-8721.
