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Original topic:

Try again. Touch the screen with your palm to turn it off- tried everything still not working

(Topic created: 10-13-2021 12:05 PM)
Members_x7pBE74
Constellation
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Galaxy Watch

Galaxy Watch Active 2 started glitching out opening random apps then froze completely. I did a factory reset and upon restart and syncing with my phone it is giving me the "Try again. Touch the screen with your palm to turn it off." I have tried resetting it again, same error. I have tried using my full palm, both hands, tapping it, holding it for several seconds; same error. I need this fixed ASAP!!

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand how frustrating it can be when your watch doesn't function for the intended use. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

 

Also try to cover the watch screen with your full palm for 30 seconds.

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair. 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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2 Replies
klaq
Astronaut
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Galaxy Watch
I have the exact same issue.
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand how frustrating it can be when your watch doesn't function for the intended use. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

 

Also try to cover the watch screen with your full palm for 30 seconds.

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair. 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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