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Active 2 Watch Overheating

(Topic created: 06-24-2021 06:45 PM)
userzvLIfNQVMN
Constellation
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Galaxy Watch

Very frustrated here. Bought a Samsung Active 2 watch and all of a sudden it tells me "watch turned off to cool down." I cant keep the watch on for but a few minutes, it just turns itself off. 

The watch is charged. The software is up to date. It is definitley not physically hot (left it off for 24 hours). But turn it on and it says it has to turn off to cool down. 

I looked throuh other forums and clearly this is not an isolated issue... but there is no clear solution. Does anyone have any advice? I've always had samsung and pretty good with this stuff, but cant figure this one out 

 

 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand how concerning that error code may be and would be happy to assist you further. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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4 Replies
userJcc08ph5ml
Constellation
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Galaxy Watch
My watch did the same exact thing. I started all of a sudden with a alarm going off at night saying the battery was overheating. It hasn't worked since then, will not charge
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user7andqtpVkF
Constellation
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Galaxy Watch

It's a massive problem on the LTE version that Samsung refuse to acknowledge, I will not be buying another one !!

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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand how concerning that error code may be and would be happy to assist you further. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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userw705Xsvbeh
Astronaut
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Galaxy Watch

Bought my watch last July 2020, after a 3 months, the battery was easily drained and had it replaced. Now suddenly, after a year, was shocked that it is overheating. Tried resetting and deleting some apps but still, the notification that its too hot appears and it automatically turns off, being on for not even 30 seconds. Is there any way I can have it replaced without costing me? Hope you can help me. 

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