Thank you for reaching out. I would recommend resetting your watch. Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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I received my watch yesterday and
I have similar issue - it's not allowing to do anything in the watch. Always the message pops up - Try again touch the screen with your palm to turn it off.
Note: I tried reset the watch using wearble app. It's done and installed all updates. Bjt no luck.
Do you have any solution on this?