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Original topic:

Try again touch the screen with your palm to turn it off

(Topic created: 01-23-2021 11:00 PM)
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userbPVSMnn3CK
Constellation
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Galaxy Watch

Try again touch the screen with your palm to turn it off

Please have any solutions 

14 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I would recommend resetting your watch. Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user1KvDJb2oK2
Astronaut
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Galaxy Watch

Same problem here. Already resetting but the problem remain same. Please help.

userxAWpTzJ4Sr
Constellation
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Galaxy Watch

I received my watch yesterday and 

I have similar issue - it's not allowing to do anything in the watch. Always the message pops up - Try again touch the screen with your palm to turn it off.

 

Note: I tried reset the watch using wearble app. It's done and installed all updates. Bjt no luck.

 

Do you have any solution on this? 

userD1YPyyJfBv
Astronaut
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Galaxy Watch

how to reset while appearing Touch the screen with your palm to turn it off?

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userpAtDgDvIN0
Astronaut
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Galaxy Watch

I have a same problem any clue how start using my watch? Reset not help

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Solution
userpAtDgDvIN0
Astronaut
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Galaxy Watch

Ha find the way 🙂

You need tocover your watch with full hand. 

user32cvs048MU
Astronaut
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Galaxy Watch

This worked for me. You are a savior! Why we can't see this simple tip in other pages?

Samsung_s205G
Astronaut
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Galaxy Watch
thanks it works for me. when i cover watch with both hand.
userxVGpnJ0p92
Astronaut
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Galaxy Watch

Thanks for the solution, worked for me when i covered the screen with both hands