Unable to charge Galaxy watch 5 pro on S23 Ultra using Wireless PowerShare

[IRStaten]

S23 ultra won't charge pro 5 ??

[Robin621k]

Did you turn on wireless?
Power share?
It works on my Watch 5

[IRStaten]

Yeah its on but fails to see watch, ill try to mess with it later tonight

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with your S23 Ultra not charging your Galaxy watch 5 pro and would be happy to look into this further for you. Adjust the position of the devices to ensure their connection is good because the location of the wireless charging coil varies by device. Foldable devices will need to be closed. Using Wireless PowerShare may affect call reception or data services, depending on your network environment. Give this link a try for the steps to make sure your device properly use wireless PowerShare: https://www.samsung.com/us/support/answer/ANS00047798/

If you have tried the troubleshooting steps and are still experiencing this symptom, I would recommend taking your device to one of our local walk-in service centers so they can get a hands on look at your device: https://www.samsung.com/us/support/service/