- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-14-2023 09:56 AM (Last edited 04-19-2023 08:41 AM by SamsungAdam ) in
Galaxy WatchS23 ultra won't charge pro 5 ??
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-14-2023 10:22 AM in
Galaxy WatchPower share?
It works on my Watch 5
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-14-2023 10:46 AM in
Galaxy Watch- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
04-19-2023 08:14 AM (Last edited 04-19-2023 08:22 AM by SamsungAdam ) in
Galaxy WatchThank you for reaching out. I can certainly understand your concern with your S23 Ultra not charging your Galaxy watch 5 pro and would be happy to look into this further for you. Adjust the position of the devices to ensure their connection is good because the location of the wireless charging coil varies by device. Foldable devices will need to be closed. Using Wireless PowerShare may affect call reception or data services, depending on your network environment. Give this link a try for the steps to make sure your device properly use wireless PowerShare: https://www.samsung.com/us/support/answer/ANS00047798/
If you have tried the troubleshooting steps and are still experiencing this symptom, I would recommend taking your device to one of our local walk-in service centers so they can get a hands on look at your device: https://www.samsung.com/us/support/service/