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Original topic:

Unable to receive phone call on Galaxy watch 5 with no updated settings

(Topic created: 03-22-2023 10:32 AM)
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Ellin
Red Giant
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Galaxy Watch

I've always gotten calls on my watch until today, don't know why it stopped, I've restarted, checked my settings and nothing has changed, any suggestions?

 

 
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egor0128
Comet
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Galaxy Watch
Have you checked your setting on your bluetooth on both devices
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Ellin
Red Giant
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Galaxy Watch
Yup
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out.  I can certainly understand your concern with not receiving calls on your Galaxy watch 5, and I would be happy to look into this further for you. I would first recommend clearing the cache on the Galaxy wearables app. Go to settings > Apps > tap on the wearables app > tap on force stop > tap on storage and clear the cache.

 

The next step I would recommend is making sure the software is up-to-date on both devices.

 

Third step would be to reset the network settings. Please know this will remove any saved Bluetooth and Wi-Fi connections.

 

If your Samsung smartwatch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support. Give this link a try for further troubleshooting assistance if you have an LTE watch: https://www.samsung.com/us/support/troubleshooting/TSG01003245/

 

Final step before a service repair would be to factory reset your Galaxy watch 5. Give this link a try for step to properly factory reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair. For an in warranty device: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

For out of warranty device, I would recommend reaching out to our customer service team directly at 1-800-726-7864 for the best possible resolution.

 

If you are using an international device, I would recommend reaching out to a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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