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Unable to update watch 4 faces

(Topic created: 01-09-2023 04:37 PM)
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userAV8fwDY2Oe
Cosmic Ray
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Galaxy Watch
Anyone experiencing issue updating Samsung watch faces? I've been unable to do this via WiFi or mobile network. Samsung support has been no help basically telling me to upgrade from Watch 4 to Watch 5 or 5 Pro. 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with not being able to update your Samsung watch faces and I would be happy to look into this further for you. First step I would recommend would be to uninstall the galaxy wearables app and plug-in, then re-install both. I would recommend first backing up the settings on your Galaxy watch 4 as the watch will be reset up uninstalling the apps. Give this link a try for steps to back up your watch: https://www.samsung.com/sg/support/mobile-devices/how-to-back-up-data-stored-on-samsung-galaxy-watch...

 

If you have tried those steps and are still experiencing these symptoms, I would recommend submitting an error report. Give this link a try for steps to submit an error report regarding your Galaxy watch 4: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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MrIEEE
Astronaut
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Galaxy Watch
Make sure you update the firmware for your watch.
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userAV8fwDY2Oe
Cosmic Ray
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Galaxy Watch
Thanks it says no software updates available. Watch is up to date.
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with not being able to update your Samsung watch faces and I would be happy to look into this further for you. First step I would recommend would be to uninstall the galaxy wearables app and plug-in, then re-install both. I would recommend first backing up the settings on your Galaxy watch 4 as the watch will be reset up uninstalling the apps. Give this link a try for steps to back up your watch: https://www.samsung.com/sg/support/mobile-devices/how-to-back-up-data-stored-on-samsung-galaxy-watch...

 

If you have tried those steps and are still experiencing these symptoms, I would recommend submitting an error report. Give this link a try for steps to submit an error report regarding your Galaxy watch 4: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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