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Date and time incorrect on watch when paired with phone

(Topic created: 01-09-2023 02:05 PM)
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dortyboy
Sun
Options
Galaxy Watch

Lately my Galaxy watch is always on the wrong date. Everytime I have to restart the watch just to solve the date issue. Any solutions. Yes it's sync to the phone all day and yes my phone has the correct date and time 

 

 
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can definitely understand your concern with the date on your watch not syncing properly with your phone. I would be happy to look into this further for you. When your watch is connected to your phone, the date and time information is generated from the phone. If the date and time is incorrect, you can verify the Automatic date and time settings on the phone. Give this link a try for steps to verify your phone and watch are syncing correctly: https://www.samsung.com/us/support/troubleshooting/TSG01003264/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend submitting an error report. Give this link a try for steps to submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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KiwiBird97
Red Giant
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Galaxy Watch
Did you leave your watch battery discharged for an extended period of time? When my watch turned off when the battery died, after a few weeks, the data and time are reset to January 1, 20XX, where XX is the last two digits of the year. The next time you turn on the watch, it may take some time for the date and time to be updated. If it does not, you may need to set it manually to let it sync with the network time server.
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dortyboy
Sun
Options
Galaxy Watch
I charge my watch every morning when I wake up. It has never died on me
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can definitely understand your concern with the date on your watch not syncing properly with your phone. I would be happy to look into this further for you. When your watch is connected to your phone, the date and time information is generated from the phone. If the date and time is incorrect, you can verify the Automatic date and time settings on the phone. Give this link a try for steps to verify your phone and watch are syncing correctly: https://www.samsung.com/us/support/troubleshooting/TSG01003264/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend submitting an error report. Give this link a try for steps to submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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