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Watch 3 black screen

(Topic created: 10-21-2023 05:38 PM)
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Ghostsmom
Astronaut
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Galaxy Watch
My galaxy watch 3 shows full charge but will not start up! Absolutely no damage, only had it for 4 months and it decides to not power up. Is this a power up issue or firmware issue? Ive tried hard reset both on and off the charger. Come on guys please tell me y'all have a better suggestion than a $200 "maybe*!
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hey there, thanks for reaching out, and I am sorry to hear your Watch 3 has a blank screen despite being fully charged. There are several reasons why the Samsung smart watch display cannot be adjusted and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Try this guide out for troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01003135/#reset-your-samsung-smart-watch

As @VerbumVeritum suggested, since you have already even went so far as to reset the Watch, service may be the best bet. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
I highly recommend taking your watch into your local Samsung authorized service center, like uBreakiFix, for further evaluation. Diagnostics are typically free. They will be able to tell you what went wrong and provide you with options for either repair or replacement.

https://www.samsung.com/us/support/service/locations/
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hey there, thanks for reaching out, and I am sorry to hear your Watch 3 has a blank screen despite being fully charged. There are several reasons why the Samsung smart watch display cannot be adjusted and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Try this guide out for troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01003135/#reset-your-samsung-smart-watch

As @VerbumVeritum suggested, since you have already even went so far as to reset the Watch, service may be the best bet. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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