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Watch 6 Classic - can't connect google assistant with LG Velvet 5G

(Topic created: 08-25-2023 01:08 PM)
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DanV100
Astronaut
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Galaxy Watch

Hi Everyone,

I have an LG Velvet 5G and a galaxy watch 6 classic. Everything works perfect except I can't get google assistant working. I have it installed on the watch and my google account is on my phone. I try and add the google account to the watch and it prompts me for my pin, I enter it and click next on the phone and then it just comes back to the google screen on the phone and nothing happens. Any idea how I can get this working?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly your concern with the Google Assistant not setting up properly on your watch and I would be happy to look into further for you.

Note: Google Assistant works separately on the watch from the phone. You can use it on your watch even if you don't have Google Assistant on your phone.

Google Assistant is not preinstalled the watch, but it’s easy to download, and you’ll be using your new assistant in a matter of minutes. Give this link a try for steps to properly set up the Google Assistant on your watch: https://www.samsung.com/us/support/answer/ANS00090782/

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend reaching out to Google for further assistance as well as submitting an error report. An error report allows our team of engineers to take a closer look at the symptoms you are experiencing. Give this link a try for steps to submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly your concern with the Google Assistant not setting up properly on your watch and I would be happy to look into further for you.

Note: Google Assistant works separately on the watch from the phone. You can use it on your watch even if you don't have Google Assistant on your phone.

Google Assistant is not preinstalled the watch, but it’s easy to download, and you’ll be using your new assistant in a matter of minutes. Give this link a try for steps to properly set up the Google Assistant on your watch: https://www.samsung.com/us/support/answer/ANS00090782/

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend reaching out to Google for further assistance as well as submitting an error report. An error report allows our team of engineers to take a closer look at the symptoms you are experiencing. Give this link a try for steps to submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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