Watch 7 Ultra random reboot

[bill-e]

My first "Exercize" with the new Watch and it rebooted at 1.72 miles and when it came back up did not continue with the Exercize routine and lost all the data between reboot and Restart. 

Since I walk that route a lot all the collected data looked accurate as well as the 1 mile mark.  I checked out the GPS plot and it looked great with it tracking me down each side of the road. 

I'm am about to send in an error report but wish there was a debug file I could send along. 

[Nncools2008]

Honestly speaking I believe the watch was updating. As for fitness it could've overheated while updating. As, well it could be you failed to start the program app after the reboot.

[bill-e]

No update and auto update was off anyway, Only 66F so no overheating and I routinely walk with my Watch 6 and all previous without overheating while walking so I wouldn't expect the Watch 7 Ultra to ha ve that problem, especially not at 66 degrees. .  

The comment on the Exercize not restarting indicates that there is not a routine in the watch firmware to restart processes that were running before the panic reboot.... which is a bad design.   Had I not had vibration alerts on I would have never known that I needed to restart the Exercize. 

[Robin621k]

Dd you try a wipe cache partition on the watch?

[bill-e]

No, if it does it again I'll do that but but until then, I'm hoping that tech support tells me some secret way to get a debug log off it 😉 

[LongHiker]

@bill-e I haven't experienced any reboot with my Watch Ultra tracking an exercise. 

[bill-e]

@LongHiker  Do you mean exercize in general or during one of the Exercize routines? 

Hopefully this is a one of but it is the first time since my first Galaxy Gear that I've had a random reboot. 

[LongHiker]

The exercise was a walk. I started it from the watch face.

[realaud]

I believe the system log gets attached to the error report.  You might have to click the box to send it, but the option is there.

[bill-e]

Those are the phone logs.  My Watch was not connected to the phone during the exercise. 

There's no way to even identify the error report as for the watch so I just selected "Other" and put it in the narrative. 

If in fact the watch debug data was uploaded to the phone system log once it connected they it did go out with the phone error report system logs.  Hopefully tech support will contact me... I have so many questions 😉