JUMP TO SOLUTION Solved

Original topic:

Watch Ultra not compatible with wireless PowerShare

(Topic created: a month ago)
554 Views
David28
Cosmic Ray
Options
Galaxy Watch

Hello guys and girls it has happened to some that when they try to charge the ultra wacht with the phone (in my case S24 Ultra) the ultra wacht gives a mistake and says it is not compatible? 

5 Replies
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy Watch

The Watch Ultra doesn’t have power sharing and can’t be charged from the phone wireless you have to use the included wireless puck to charge it 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


David28
Cosmic Ray
Options
Galaxy Watch
That's what I imagine... All I'm saying is that they should fix it. Because I had in Wacht 6 and if I could charge it with my cell phone
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy Watch

They are nothing to fix they remove it from the Watch Ultra to accommodate the better sensors that the watch has.  The Watch Ultra doesn’t have the required hardware for it to function.



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


David28
Cosmic Ray
Options
Galaxy Watch
If I already understood that part very disappointed.
0 Likes
Reply
patriciostarr
Red Giant
Options
Galaxy Watch
Not software issue