Galaxy Watch 7/Ultra resetting

[SKCrews2024]

The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. 😡

[Robin621k]

Do you have a pin on your watch?

[lizzy64]

There is a known Bluetooth issue with the Watch 7 and Watch 7 Ultra. Samsung is currently working on a fix for this and will release an update ASAP. This was the message the Samsung moderator left for someone else having the same issue.

[Robin621k]

Do you have a pin on your watch?

Another user had this issue and turned off the pin and it no longer disconnected from the phone.

[NimueMeretseger]

I have the same issue. Today I finally installed an update on the watch hoping that it would fix the problem ... nope! after the update and another complete reset and a whole day wasted on this watch it is now finally as it was before ( no idea why but it didn't allow a backup!!!! 😠  ) ... surprise: after I was done and wanted to do a backup as soon as possible the watch demanded a reset again X_X ... I'm sick of it

[SXB]

I just bought this thing, I'm having the same problem, and it's driving me up the walls. Samsung, please fix.

[Members_LL6GqK1]

I've had this issue over a month.  It's on all my Samsung watches, 5, 6, and 7.  Sent the 7 for repair. They replaced some stuff that I hadn't reported broken, took off my screen protector,  sent it back.  Reset it again - voila, same issue.  I sent my 6 &  am awaiting return.  Moving back to Apple or another brand.  Only shows me they don't give 2 F's about customers.  Why would  you allow people to pay this much money for your product and then not fix it immediately.  The watch is basically useless unless you never leave WiFi, never update the watch or turn it off.  **bleep**?  Seriously Samsung. Be better.

[Power_Boat]

I have a s25 ultra and a galaxy watch ultra. Evey few weeks my watch will unpair its self from the phone and make me factory reset the watch to reconnect. I have done this like 6 times. And its been doing this since lauch. Please fix this issue

[Blu-Ray]

This is a known issue that supposedly had a fix released. It has to do with the BT and LTE connections. Please disregard what TheF15Mechanic stated about a clean install as that will not help you. I've been through all the suggested "fixes" and zero worked. I finally disconnected my LTE plan and shut that off and have had no issues. Check and see if you have a watch update. https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-Watch-7-Ultra-resetting/td-p/3137513?src=Sha...

[Holydiver]

I purchased the W7U LTE so that I could use the watch without being connected to my phone. Shutting down the LTE defeats the purpose of having an LTE watch. Also, as soon as my watch connects to my phone, the reset message stops. Go figure.