helpwatch
Constellation
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‎01-08-2024 10:10 AM (Last edited ‎01-12-2024 06:45 AM by SamsungRei ) in
Galaxy Watch
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VerbumVeritum
Galactic Samsung Care Ambassador
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‎01-08-2024 10:23 AM in
Galaxy Watch
This is the Recovery Mode of the watch. Were you able to successfully select "Reboot system now" by tapping the top (power) button?
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helpwatch
Constellation
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‎01-08-2024 10:24 AM in
Galaxy Watch
I did and it keeps coming back to the same screen
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Solution
VerbumVeritum
Galactic Samsung Care Ambassador
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‎01-08-2024 10:26 AM (Last edited ‎01-08-2024 10:27 AM ) in
Galaxy Watch
That's very strange and might indicate software/firmware corruption. I recommend performing a factory reset and then restoring from a backup. If that doesn't work, you might need to have the watch evaluated at a Samsung authorized service center.
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Kai737
Cosmic Ray
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‎01-09-2024 01:22 AM in
Galaxy Watch
Oof.
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